9 AM [casey coding at his computer]
10 AM [internet connection goes down]
2 PM [finishes reading a book, calls Time Warner]
casey: internet broken. fix it.
TW rep: its EarthLinks fault.
casey: TW says you broke internet. fix it.
EL rep: whoops, let me change that. all better.
[casey works on Tablet PC dictionary attack]
4 PM [still no internet. calls TW 2nd time]
casey: EL says they fixed it.
TW rep: no they didnt.
[calls EL 2nd time]
casey: TW says you did not fix it.
EL rep: no, we really did fix it. wait longer.
[casey codes something really cool. needs to test on internet]
7 PM [calls TW 3rd time]
casey: EL says they fixed it the 1st time.
TW rep: it might be fixed, but they have to call us.
otherwise 48 hours til re-connect.
[calls EL 3rd time]
casey: TW rep says you have to call them to fix it.
EL rep: i cant call TW. lets redo what didnt work last time.
could take 72 hours.
casey: TALK TO MANAGER NOW
EL man: hello i'm the manager
casey: YOU FUCKED UP. 72 HOURS UNACCEPTABLE. FIX IT
EL man: lets call TW [makes 3-way call to TW]
TW rep: your names not on the account. the TS has to call.
we cant fix it until she calls.
casey: [SILENCE! DEEP BREATH ... 10,9,8,7,6,5,4,3,2,1 ...]
this is to protect her from terrorists trying to get her connection fixed?
TW rep: [silence.]
EL man: [silence.]
8 PM [casey calls TS and TS calls TW 4th time]
TS: i'm the TS. fix it.
TW rep: we dont have the info we need.
we cant fix it until tomorrow around noon.
[TS calls back TW for the 5th time ... they fix it]
thank you TS