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DesktopWeb FormText   customer serviceWed, 21 Jan 2009 20:32:08 GMT # 

as a customer, i seem to be wrong ... alot. or maybe i'm just becoming more of an asshole as i get older? regardless, every time i call in to somebody's customer service nowadays, it seems like i have to talk to a manager to get anything done. i always come to an impasse with the 1st customer service person, where they say 'we don't do that'. then i have to pull out, 'let me talk to a manager'. and then either the 1st service person does what i wanted in the first place, or i actually talk to a manager and they take care of it. entirely the wrong way to keep me as a customer. not to mention it puts me in a pissed off mood, and then i have to blog about it ... ARGH!